Privacy Policy
Your privacy and data security are our top priorities.
MARKADO PRIVACY POLICY
Markado respects your privacy and processes personal data in accordance with:
The Swiss Federal Act on Data Protection (FADP)
The Ordinance to the Federal Act on Data Protection (OFADP)
The General Data Protection Regulation (GDPR), where applicable
1. Information We Collect
We may collect the following personal information:
Name
Email address
Phone number
Billing and shipping address
Payment transaction information (processed through third-party payment providers)
Device, browser, and usage information
Government-issued identification documents (for seller verification and compliance purposes, where required)
2. How We Use Information
We use personal data to:
Process and fulfill transactions
Provide customer support
Verify seller identities and account information
Detect, prevent, and investigate fraud or unauthorized activities
Improve and personalize our services
Communicate important account and transaction information
Comply with legal, regulatory, and contractual obligations
We do not sell personal data to third parties.
3. Sharing of Information
We may share personal data with:
Payment service providers
Shipping and logistics partners
Identity verification and fraud prevention providers
Professional advisers and service providers acting on our behalf
Government authorities, regulators, or law enforcement agencies when legally required
All third parties receiving personal data are required to process it in accordance with applicable data protection laws and appropriate confidentiality obligations.
4. Data Security
We implement commercially reasonable technical and organizational security measures designed to protect personal information from unauthorized access, disclosure, alteration, or destruction.
Despite these measures, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.
5. User Rights
Subject to applicable law, users may have the right to:
Access their personal data
Request correction of inaccurate or incomplete information
Request deletion of personal data
Object to or restrict certain processing activities
Request data portability where applicable
Withdraw consent where processing is based on consent
Requests may be submitted using the contact information provided below.
6. Data Retention
We retain personal data only for as long as necessary to:
Provide our services
Fulfill contractual obligations
Resolve disputes
Prevent fraud
Comply with legal, regulatory, tax, accounting, and reporting requirements
When personal data is no longer required, it will be securely deleted or anonymized.
7. International Data Transfers
Where personal data is transferred outside Switzerland or the European Economic Area (EEA), Markado will implement appropriate safeguards as required by applicable data protection laws to ensure an adequate level of protection.
8. Changes to This Privacy Policy
Markado may update this Privacy Policy from time to time. Any material changes will be communicated through the platform or other appropriate means. Continued use of the platform after such updates constitutes acceptance of the revised Privacy Policy.
9. Contact Us
For privacy-related questions, requests, or complaints, please contact:
Email: support@markado.com